Journal
Product
5 min read
Designing for the second visit
We obsess over first impressions. The products people love are usually the ones that are better the second time.

Onboarding flows get workshops, animations and A/B tests. The second visit gets nothing. Yet that is where habits start, or quietly fail to.
Remember, then reward
A good second visit remembers where you left off and rewards you for coming back with something small: progress, a saved draft, a smarter default. On Halden, returning customers see how much closer they are to their goal since last time, in one sentence.
A simple test
Close the app, wait a day, open it again. If the first screen is identical to the one a stranger would see, there is work to do.

Written by Maya Lindqvist
Independent product designer in Stockholm. Say hi at hello@mayalindqvist.com.
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