All work
Health
2024
Orbit Health
A calmer patient app for managing chronic care between appointments.
Client
Orbit
Role
Product Designer
Timeline
6 months
Services
Research, Service Design, UI
61%
fewer missed doses
24 → 57
patient NPS
12
clinics onboarded
01
The problem
Orbit supports people living with diabetes and heart conditions. Their first app was built for clinicians and it showed: dense tables, red warnings everywhere, and twelve tabs.
Patients opened it when something went wrong, which meant they mostly opened it while anxious.
02
Research
I ran contextual interviews in patients’ homes and shadowed two nurses for a week.
Most patients managed care around a kitchen routine, not a calendar.
Alarming colours made people avoid checking in at all.
Nurses wanted fewer messages, but better ones.
03
Process
We mapped a full week of care as a service blueprint and found three moments that mattered most: morning medication, the evening check-in and the day before an appointment.
Every screen was tested with patients over 60 and with screen-reader users before it moved to high fidelity.
04
The solution
The new Orbit opens to Today: one short list, written in plain language, that gently changes through the day.
Escalation that respects attention
Instead of alarms, the app shares a weekly summary with the care team and only interrupts when something really needs a human.
05
Outcomes
Missed doses dropped 61% across the pilot group and NPS more than doubled. Orbit has since rolled the app out to twelve clinics.
Next on the roadmap is a caregiver view, so family members can help without taking over.
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